Faraaz Ali

Faraaz Ali is a seasoned professional with diverse experience in customer service, business analysis, and entrepreneurship. Currently serving as a Senior Merchant Specialist on the Premium Team at ShipBob since January 2022, Faraaz has a background as a Merchant Specialist. As the Founder of Salaam Handicrafts, Faraaz manufactures and supplies Metal Handicrafts and Home & Garden Decor since January 2019. Previous roles include Customer Care Professional at American Express, where responsibilities included dispute resolution and sales, and Business Analyst at Barclays, focusing on credit card information and financial reporting. Early career experience as a Customer Relationship Specialist at Infinigent LLP involved providing services to America Online. Faraaz holds a Bachelor's degree in Financial Markets from the University of Mumbai and a Certificate in French Language from St. Stephen's College, Delhi.