Matthew Johnston currently serves as the Vice President of Merchant Care at ShipBob, leading a global team of over 130 professionals to optimize supply chain solutions for merchants through strategic planning and exceptional customer service. Previously, at Convoy Inc, Matthew held the position of Sr. Director, Carrier Programs & Operations, overseeing a cross-functional organization focused on network improvements and customer satisfaction. Matthew's extensive experience at Amazon includes roles such as Director of Sub-Same Day Delivery Strategy & Operations and Senior Manager of Prime Now Delivery Strategy, where Matthew was instrumental in enhancing last-mile delivery networks. Other notable positions include Operations Manager at Stryker Orthopaedics, where Matthew managed a high-performing team, and Project Engineer at BTEX Engineering, Inc. Matthew holds an MBA in Marketing and Operations from the UW Foster School of Business and a BS in Mechanical Engineering from the University of Massachusetts Amherst.
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