Scott McCarthy

Scott McCarthy has a diverse work experience spanning over two decades. Scott is currently the Vice President of Client Success at Shipfusion, a position they have held since February 2023. Prior to this, they served as the Director of Client Services at the same company starting in February 2020, and later became the Sr Director of Client Success from February 2022 to February 2023.

Before joining Shipfusion, Scott worked at Symbia Logistics as the Manager of Client Services from March 2019 to January 2020. Scott was responsible for managing client relationships and ensuring customer satisfaction during their tenure.

Scott's longest tenure was at iD Commerce and Logistics, where they held the position of Director of Client Services from August 2014 to March 2019. In this role, they played a crucial part in growing client business through exceptional customer service and anticipating client needs. Their efforts resulted in a significant increase in client revenue. Scott also managed top-tier client accounts and prioritized client retention and Net Promoter Scores (NPS).

Prior to joining iD Commerce and Logistics, Scott worked at Madden, Inc. as a Client Service Supervisor from January 2007 to August 2014. At Legal & General, Scott served as a Team Manager from January 2006 to January 2007. Scott was responsible for managing a team of advisors, setting targets and objectives, and implementing customer service improvements. Scott also ensured that service standards were met in the absence of the call center manager.

Scott's early career was at Vodafone UK Ltd, where they held various roles. From January 2005 to January 2006, they worked as a Process Development Manager, analyzing customer contacts and identifying process improvement opportunities. Scott also developed customer service processes for multiple locations. Prior to this, from January 2003 to January 2005, they served as a Process and Procedures Coordinator, representing customer service requirements in new product development meetings, analyzing enquiries, and providing input for operational improvements. Scott's first role at Vodafone UK Ltd was as a Support Coordinator from January 2002 to January 2003, where they initiated process development and led a team in handling 2nd line enquiries.

Scott began their career at Vodafone UK Ltd as a Customer Services Advisor from January 1999 to January 2001, where they consistently achieved high KPI and quality scores and provided cover for team leaders when needed.

Scott McCarthy attended Dartmouth from 1990 to 1997, where they pursued a degree in Design and Technology, General Studies, and Mathematics. Scott completed their A levels during this time.