Shipherd helps e-commerce teams resolve customer issues, not just reply to them. We make policy-driven decisions and take real actions across systems so outcomes get completed quickly and consistently.

Customer operations break at scale because humans are still doing the judgement and execution work: interpreting policy, stitching context across tools, deciding what is allowed, and then carrying out the action.

Shipherd automates that decision + action loop with guardrails and a full audit trail.

What we handle:
Delivery exceptions and WISMO
Refunds and returns
Order changes
Product or pricing questions
Account or technical issues

How it works:

Shipherd learns from past resolutions, turns tribal knowledge into enforceable policy logic, pulls live operational data, and executes actions like refunds, replacements, order changes, and carrier actions.

We are operators who have built and scaled CX and commerce systems across Amazon, Zoom, Skype, and BT.

Shipherd

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Teams

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Shipherd

Org chart

Teams

Offices

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