Alma B. is a seasoned professional with over 20 years of leadership experience in customer service and logistics operations. Previously, Alma held multiple roles at Niagara Bottling, including Customer Service Manager and Sr. Manager of Customer Services. Currently, Alma serves as the Manager of Client Experience at ShipMonk, demonstrating a commitment to customer service excellence. In 2025, Alma also took on the role of Customer Service Logistics Manager at The Frozen Bean, Inc.
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