Nancy Falcon is a seasoned professional with extensive experience in logistics and customer service. Currently serving as a Claims Specialist at ShipMonk since May 2020, Nancy is instrumental in establishing procedures for tracking and organizing fulfillment and shipping claims. Previously, Nancy held the role of Client Relationship Representative II at Purolator International, where the focus was on fostering long-term partnerships with customers. Prior to that, a significant tenure at FedEx Services as a Senior Account Executive involved managing a $20 million territory, while earlier roles at FedEx and Flying Tigers emphasized customer service and specialized account management. Nancy holds a Bachelor's Degree in Spanish from Florida International University and also attended the University of Massachusetts, Amherst.
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