Rod Kendrick

Rod Kendrick is a seasoned Business Operations executive with over 20 years of experience, focusing on bridging the gap between strategy and implementation. They have held significant roles at major corporations, including Director of Implementation at Ricoh Americas Corporation, where they led a global technical team, and Director of Workforce Management at Wayfair, managing a large customer service environment. Currently, Rod serves as Regional Director of Client Experience at ShipMonk, overseeing operations across the Western US region and driving improvements in customer and merchant services. Rod holds a Bachelor of Arts in Economics from the State University of New York College at Fredonia.