Michael Olsen is an accomplished professional in customer success and project management, currently serving as the Head of Customer Success at Shippit since April 2021, where responsibilities include driving customer retention and growth while leading a talented team. Prior experience encompasses roles such as Head of Client Services and Professional Services Lead at Shippit, and Senior Manager of Delivery & Engagement at Bazaarvoice, where significant achievements include enhancing service revenue and customer satisfaction. Michael's background also includes various project management positions at Lenovo and other companies, complemented by a Master of Business Administration degree focused on Innovation and Entrepreneurship, and certifications in project management methodologies.
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