Grace David is a hospitality professional focused on service excellence, SOP development, and staff training to ensure consistent guest experiences. Their roles included leading spa operations and training for Alila hotels, including opening-prep and SOP implementation for properties in China between 2016 and 2018, and managing spa teams at Mandara Spa (2010–2013) and Alila Hotels (2014–2015). They served as a Communications Consultant for FS Shanghai (2019–2022) and are the owner of SHOP.COM (2023–present). They earned a TESOL certificate in 2020 and a Spa certification in 2014.
This person is not in the org chart
This person is not in any teams
This person is not in any offices