Albert Chen

Albert Chen is an experienced professional in operations and project management with a strong background in data analytics and customer experience. Currently serving as an Operation Project Manager at Shopee since August 2021, Albert oversees key initiatives focused on Seller Performance and Return & Refund Optimization, utilizing data insights and cross-functional collaboration. Prior roles include Customer Experience Researcher and Operations Analyst at Gogoro, where Albert implemented data-driven improvements and developed data workflows. Previously, Albert worked as a Project Manager at Ipsos Taiwan, guiding clients with market data analysis, and held various positions at Veritas Consulting, where management training programs were executed. Albert's career began at Quanta Computer Inc. as a Procurement Specialist. Albert holds a Bachelor of Business Administration in Marketing from National Chengchi University.