Caio Alves is a skilled Product Designer at Shopee since February 2021, specializing in the Seller Squad, where responsibilities include supporting Product Managers with marketplace and operational product lines, focusing on seller negotiation, logistic support, and sales enhancements while impacting key performance indicators like Customer Satisfaction and Gross Merchandising Volume. Previous roles at Shopee also include working with the Customer Services Squad, where Caio mapped pain points for local customer services and improved operational metrics, as well as serving as a Data Visualization Analyst. Prior experience at GOL Linhas Aéreas encompassed positions like Business Intelligence Analyst and Capacity Planning Analyst, contributing to data analysis, process improvement, and operational scalability. Caio holds a Bachelor of Business Administration from Universidade Paulista and completed a course at Ironhack in 2022.
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