Diego Rocha has extensive experience in operational support and customer service roles. At NovaAgri, from November 2020 to December 2021, Diego managed user support requests, analyzed demands, and coordinated with system partners while creating reports. Diego's prior experience includes working as an ERP Helpdesk Analyst at Capta Tecnologia em Sistemas Ltda from August 2019 to June 2020, and as a Senior Analyst, Junior Associate, and Analyst in the Operations Team at Shopee from January 2023 to January 2024. Additionally, Diego worked as a Collections Representative at Pernambucanas from December 2013 to June 2017, focusing on active collections, negotiations, and account updates, and had a similar role at AlmavivA do Brasil from May 2018 to January 2019. Technical support was also provided at Lexmark between May 2019 and July 2019. Diego Rocha holds a degree in Systems Analysis and Development from Faculdade Eniac, completed between 2013 and 2015.
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