Eric W. is currently the Manager and Principal Algo Engineer for Shopee's chatbot algo/customer service team, specializing in the development of LLM-based customer service chatbots. With over a decade of expertise in big data and machine learning, Eric led significant projects at both Grab and Shopee, enhancing business outcomes through strategic team transformations and cutting-edge technology implementations. They earned a Ph.D. from the National University of Singapore, where they also served as a Research Fellow in the Advanced Robotics Center.
Location
Singapore
This person is not in the org chart
This person is not in any teams
This person is not in any offices