Eric W. is currently the Manager and Principal Algo Engineer for Shopee's chatbot algo/customer service team, specializing in the development of LLM-based customer service chatbots. With over a decade of expertise in big data and machine learning, Eric led significant projects at both Grab and Shopee, enhancing business outcomes through strategic team transformations and cutting-edge technology implementations. They earned a Ph.D. from the National University of Singapore, where they also served as a Research Fellow in the Advanced Robotics Center.
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