Luís Cuani

Luís Cuani is an experienced professional in customer service data analysis and project management, currently working at Shopee as a Customer Service Data Analysis and Project Manager since September 2023, where significant reductions in operational costs and improvements in customer satisfaction have been achieved. Previously, Luís served as a Senior Specialist in Insights and Strategy at Bain & Company, advising major banks and insurance firms in Brazil using NPS metrics. Prior roles include NPS Senior Specialist and CX Data Specialist at Gympass, focusing on implementing NPS strategies and analyzing customer experience data. Further experience includes a strategy and operations analyst position at Monitor Deloitte and a summer internship at B2W Digital. Luís holds a postgraduate degree in Data Science and Analytics from MBA USP/Esalq and a bachelor's degree in Applied Mathematics from Universidade de São Paulo, along with additional studies in Business Administration and Physical Sciences.