Natália Valois

Natália Valois possesses a diverse background in customer experience and compliance, currently serving as an Associado Pleno de KYC at Shopee since April 2024, where responsibilities include monitoring Know Your Customer (KYC) processes and implementing policies to prevent fraudulent activities. Prior experience includes roles as a Customer Enablement Manager and Customer Success Manager at Zenklub, focusing on enhancing client relationships and reducing churn. Natália has also worked in account management for online events at Evnts and held various positions within the hospitality sector, including Management Trainee at Accor and Front Desk Attendant at BHG. Educational qualifications include a Bachelor's degree in Tourism from Universidade Federal de Pernambuco. Additionally, Natália is proficient in both Portuguese and English.