Ryan Wong

Ryan Wong is currently the Senior Manager of Operations at Shopee, overseeing key areas such as Customer Service, AI Chatbot, and Return & Refund operations, managing approximately 150 professionals. Previously, Ryan held various managerial roles at Shopee, where they focused on optimizing user experience and operational efficiency across multiple teams. Prior to joining Shopee, Ryan worked as a Senior Associate and Manager at PwC South East Asia Consulting, where they contributed to projects in operating model development and business process improvement. Ryan holds a Bachelor of Commerce in Accounting and Finance from The University of Western Australia and has completed a course in Capital Markets and Investments at Harvard University.