Uyen Pham is the Head of Customer Service for Shopee, Airpay, and Disputes, where they successfully manage a team of 150 people. Uyen's career in customer service spans multiple companies, including Maersk Line, Lazada Group, and Uber, where they demonstrated strong leadership and process optimization skills. They hold an MBA from The University of Bolton and a Bachelor's degree in International Business from Foreign Trade University. Uyen is recognized for their commitment to improving customer satisfaction and enhancing operational efficiencies within the e-commerce sector.
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