Austin Schaefer is the Head of Developer Documentation at Shopify, where they build resilient teams of writers who collaboratively create high-quality documentation. Previously, Austin held several roles at New Relic, Inc., including Director of Technical Documentation, where they drove product-led growth through innovative content design and improved user experience. Austin also served as Associate Technical Information Engineer at CA Technologies, where they enhanced documentation for security products. They are currently pursuing a Bachelor of Arts in Political Science at George Fox University, graduating Cum Laude.
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