Dugald Todd

Dugald Todd is an experienced professional in customer success and digital marketing, currently serving as a Senior Merchant Success Manager at Shopify since September 2021 and as the Founder of Todd Digital, which focuses on connecting rural businesses with local customers online. Previous roles include Senior Customer Success Manager at Outfit.io and Enterprise Account Manager at Revenue Automation Inc., where operations revolved around marketing automation and customer engagement strategies. Dugald's early career included digital communications roles at Brisbane Airport Corporation and a hospitality position at Hilton Worldwide, where recognition included employee accolades. Dugald holds a Bachelor of Business in Marketing from QUT, a Diploma of Digital Marketing from CIM, and a certification in Conversion Rate Optimisation from CXL.