Jake Pope has a diverse background in workforce planning, marketplaces support, and customer service. Currently at Shopify since November 2019, Jake focuses on real-time optimization of scheduling, enabling the support team to excel, and compiles daily reports on service level objectives and key performance indicators. Previously, Jake assisted entrepreneurs as a Marketplaces Specialist, helping them expand their online presence through various social media platforms, and contributed to the team's development by shifting from problem solving to knowledge management. In the role of Support Advisor, Jake diagnosed and resolved technical issues for clients of varying sizes, providing business coaching. Before joining Shopify, Jake served as Front Of House Manager at Face to Face Games, ensuring a welcoming customer service environment and cultivating positive relationships with customers.
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