Jenica M. is an experienced IT professional with a strong background in technical support and identity management. Currently serving as an Identity Management Specialist at Shopify since August 2020, Jenica has previously held roles such as Information Technology Specialist and Technical Analyst at SolarWinds, where responsibilities included developing monitoring solutions for partners and providing expert support on Passportal. Prior experience includes serving as an Escalation Support Engineer at Check Point Software Technologies, managing support tickets, guiding frontline technicians, and collaborating with R&D teams. Additional roles have included Senior Technical Support at Rove and Helpdesk Administrator at VON Canada. Jenica holds a degree in Electronics Engineering Technology from Algonquin College.
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