Shea J. is an experienced professional with a strong background in programme management and customer experience across various industries. Notable roles include Senior Programme Manager at Allergan Ireland, leading impactful Continuous Improvement projects, and Head of Customer Experience at Google for the EMEA Consumer Products sector. At Shopify, Shea J. currently leads Business Insights (AI) for Customer Support, focusing on data-driven enhancements and leveraging AI to improve service efficiency. Additional achievements include significant reductions in support contacts and the successful implementation of knowledge management systems at Bank of Ireland. Shea J. holds multiple qualifications, including a Postgraduate Diploma in Business Enterprise from South East Technological University and a Higher Diploma in Business Management from Waterford Institute of Technology.
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