Tiana Smith

Tiana Smith is a seasoned content designer with extensive experience in UX writing and content strategy, currently serving as a Staff Content Designer at Shopify since March 2022, focusing on Shopify Payments, Crossborder, and Core Deliver initiatives. Prior to Shopify, Tiana held roles at Capital One from January 2020 to February 2022 as a Principal and Senior UX Content Strategist, where responsibilities included UX writing, technical documentation, and leading strategic initiatives to enhance product communication. Tiana's earlier experience includes working as a Senior UX Writer at PNC, where a consistent brand voice was prioritized, as well as various roles at Carnegie Mellon University and the University of South Florida, showcasing a strong foundation in professional writing and digital content management. Tiana holds a Master’s Degree in Professional Writing from Carnegie Mellon University and a Bachelor’s Degree in English from the University of South Florida.