Crystal Chan

Crystal Chan is an accomplished professional with over a decade of experience in merchant success and operations management. Currently serving as a Merchant Success Manager at SHOPLINE since May 2016, Crystal leads a team of 15, focusing on deep engagement and support for over 22,000 merchants, while driving business growth and enhancing services based on industry trends. Prior to this role, Crystal held various positions at AsiaPay from August 2011 to April 2016, including Operation & Services Executive, where responsibilities included managing merchant inquiries and supporting service implementations. Crystal began a career in logistics and administration at World Name Logistics (HK) Ltd from September 2003 to July 2011, taking on roles such as Senior Administration Assistant and Account Clerk, effectively managing office resources and financial processes.