Adam Carmichael

Adam Carmichael is an experienced professional currently serving as Manager of SMB Implementation at Shopmonkey since August 2020, driving organizational efficiency and customer profitability in various industries. Previously, Adam held the role of Customer Enablement & Operations Manager at Redcort Software Inc from September 2017 to August 2020, where contributions included authoring technical articles, reducing support tickets, and improving customer onboarding processes. Adam began a career in technical and creative arts at Santa Cruz Bible Church, demonstrating strong project management and multimedia production skills. Additionally, experience as an ERCOT Market Operator at APX, Inc showcases adeptness in high-pressure operations and customer care in the energy sector. Academic credentials include a Bachelor of Arts in Cultural Studies with a minor in Business Administration from The Master's University.