Amy Forbing

Amy Forbing is an accomplished customer success leader with extensive experience in managing customer engagement and retention strategies across various industries. Currently serving as the Manager of Customer Success at Shopmonkey since April 2025, Amy previously held key positions including Senior Manager of Customer Experience at Podcastle, where the focus was on optimizing onboarding and driving customer satisfaction in B2B and B2C segments. As Director of Customer Success at Curate, Amy shaped customer success strategies and managed the full customer lifecycle, while at Hiya Inc., significant achievements included increasing Net Revenue Retention to 140%. Amy's early career includes pivotal roles at DocNetwork and Direct Incorporation, emphasizing exceptional customer service and cross-department collaboration. A graduate of Michigan State University with a Bachelor of Arts in Communication, Amy brings a robust skill set to customer-focused environments.