M.S. Khan is an experienced professional with a diverse background in customer experience and educational services. Currently serving as an Enrolment Service Adviser for the University of Dayton at Shorelight since February 2023, responsibilities include managing student lead and preparing documentation for I-20 and visa processes. Previous roles include Senior Customer Experience Officer at Adventus.io, where interaction with institutions from multiple countries was crucial, and various operational positions at Sannam S4, DXC Technology, and Chegg Inc., focusing on client engagement, data management, and team coordination. M.S. Khan holds a PGDM in Marketing from SSIM, Hyderabad, and a BHM in Hospitality Administration from IHM, Lucknow.