Steve Hendricks is a customer success executive specializing in creating lasting relationships through data-driven strategies. With extensive experience in various marketing disciplines, they have held roles such as VP of Global Customer Success at Bigtincan, where they led a remote team and transformed organizational knowledge practices. Currently, Hendricks serves as the VP of Customer Success at Showpad following their merger with Bigtincan and is also a Career Management Coach, guiding others in resume building and interview preparation. Additionally, they are an active member of the Customer Success Collective, fostering community and alignment around customer success initiatives.
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