Eric Thielhelm

Eric Thielhelm is an experienced professional in customer service operations, currently serving as the Director of CS Operations at Shutterfly, Inc. since June 2015. Previously held the role of Customer Care Manager at Schneider National, where responsibilities included overseeing customer service operations for a major oil company and leading a team of associates. Prior to that, Eric was a CS/Operations Manager at Amazon, managing a team of 50 customer service professionals across various departments. Eric holds a Master of Science in Business Administration and Management from Cardinal Stritch University and a Bachelor of Science in Public Administration and Management from Northern Michigan University.