James Reddy is an experienced professional in customer care operations and advocacy, currently serving as the Director of Customer Care Operations and Director of Customer Advocacy at Shutterstock since September 2021. Transitioning from PicMonkey to Shutterstock, James held the Director of Customer Advocacy position at PicMonkey from December 2018 to September 2021, where responsibilities included overseeing support performance, driving training initiatives, and fostering collaboration with stakeholders to enhance customer experience. Prior roles include Operations Manager at Capita Customer Management and Operations Trading Leader at Capita, focusing on performance monitoring and customer support strategies. James holds a Postgraduate Diploma in Creative Media Production and a Bachelor's degree in Broadcast Production from the University of the West of Scotland.
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