We improve customer service by fixing the processes behind it, not just the metrics. Using Lean Six Sigma-driven process improvement, we help Telecom, Technology and Travel organizations enhance operational efficiency, improve NPS, reduce costs, strengthen employee retention and build long-term customer loyalty.

Our Key Services:
* Customer Service Audit — Identify operational gaps, inefficiencies and improvement opportunities across your support processes.

* Customer Service Process Improvement — Redesign and optimize workflows to improve efficiency, SLA performance, NPS and customer satisfaction.

* Customer Service Retainer — Get ongoing, fractional CSM-level support to continuously improve customer service operations, without the cost of a full-time hire.

Shwan Consulting Services

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Shwan Consulting Services

Org chart

Teams

Offices

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