Muhammad Ali (Ali Polani) has extensive experience in customer solutions and product management, primarily at Northstar Technologies, Inc., from December 2019 to December 2023. In various roles, including Product Manager and Sr. Customer Solutions Consultant, Muhammad Ali effectively analyzed and resolved complex customer issues related to data and processes while enhancing knowledge through training sessions. As Assistant Manager - Customer Solutions, leadership extended over a dynamic team delivering exceptional technical support, while overseeing specialized project and technical support teams. Prior experience includes freelance work on Upwork from January 2012 to August 2014 and a role as Collections Executive at Ensign Communiqué, where negotiation and communication skills were key in collecting unpaid medical bills.
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