Gavin Thomas is an experienced IT professional with a background in service management and technical support. Currently serving as a ServiceNow Business Analyst at SICPA since June 2013, Gavin is the technical owner of the IT Service platform, overseeing areas such as IT Service Management, Security Management, and License Management. Previously, Gavin held roles including Service Delivery Coordinator at SICPA, Access and Identity Management Specialist at Roche, and IT Support Specialist at Vestas, where responsibilities ranged from coordinating international teams to providing on-site desktop support for over 2000 users. Early experience includes roles as a Software Support Engineer at Seagull Scientific and Desktop Support Engineer at New Tandem, showcasing a diverse skill set in IT support and software management. Gavin's educational background includes studies at Wakefield College from 2000 to 2002.
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