Daniela Duarte is a professional in IT governance and services, with significant expertise in continuous improvement, processes, and strategy. They served as a Specialist in IT Governance and Strategy at Lojas Renner S.A. from 2012 to 2023, focusing on service level management and risk management. Daniela is currently an SR Analyst of Governance and IT Services at Sicredi, leveraging their skills in ITIL and Cobit. They hold a degree in Computer Science with a focus on systems analysis from Unisinos and a postgraduate degree in IT Governance from Senac RS.
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