Rafaela Ida

Rafaela Ida is an experienced professional in infrastructure management and architecture, currently serving as an Analista de infraestrutura at Sicredi since June 2022, focusing on service quality and compliance within the cooperative. Prior to this role, Rafaela worked as an Arquiteto at RI Arquitetura, managing architectural projects, and as a Customer Experience Analyst II at PlayKids, where notable achievements included enhancing service quality and customer retention. Rafaela's earlier positions include managerial and administrative roles, providing a well-rounded skill set in client relations, sales, and logistics. With a Bachelor's degree in Architecture and Urbanism from PUC Minas and The University of New Mexico, Rafaela combines technical expertise with a strong commitment to operational excellence.