Suhellen Moreira is a dedicated professional in Customer Experience and Agile Delivery. Focused on transforming real needs into digital solutions that provide value, they have a strong background in customer service, technical support, and project management. Suhellen has successfully reduced complaints by 40% and increased user satisfaction by 25% in previous roles. Currently, they work as a Customer Experience PL at Sicredi, where they manage multichannel support and monitor performance indicators to enhance user experience. Suhellen holds a degree in Business Administration and multiple postgraduate qualifications in related fields.
Location
Porto Alegre, Brazil