Katie Castro is an experienced leader in payment operations with a robust background in compliance, fraud prevention, and customer satisfaction. Currently serving as Director of Commission Demands and Payments at Side since December 2020, Castro has successfully designed and launched proprietary tools to enhance commission workflows, reducing costs and improving customer experience. Previously, as Director of Global Payments at Upwork, Castro managed diverse teams to optimize payment operations while ensuring compliance and detecting internal fraud. Earlier experience includes senior management roles at Elance, where Castro focused on payment operations and customer needs. Katie holds a Bachelor of Science degree in marketing from the University of Phoenix.
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