Jonathan Padilla is a seasoned professional with extensive experience in technical support and customer service across various industries. Currently, as a Tier I Service Desk Agent at SAIC, Jonathan resolves technical issues related to hardware, software, and telecommunications. Concurrently, Jonathan serves as an Ambassador for Sideshow Collectibles, assisting customers with inquiries about pop-culture items. Previous roles include Digital Help Desk Support at KPMG US, Broker Support Representative at Optima Health, and Technical Customer Support Associate at Blink, an Amazon Company, where Jonathan provided technical assistance and product recommendations. Additionally, Jonathan has experience as an Adjunct Faculty member at Mercy University, teaching digital modeling, and has foundational IT support expertise from The New School and Apple. Jonathan holds a Bachelor of Fine Arts in Design and Animation from Mercy University and certifications in CompTIA A+ and CompTIA Networking+ from Per Scholas.
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