Michael Mapfumo is an experienced IT professional currently serving as an IT Support Specialist at Loyal Source Government Services, while also working as a Technical Support Lead at Asurion since January 2023. At Asurion, Michael manages and resolves complex technical issues, specifically focusing on mobile network tower-related challenges. Previously, as a Customer Service Technical Support representative at AlarmClub Security, Michael achieved a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Michael's earlier role as a Data Research Analyst at Webhelp involved conducting data analysis to enhance customer service. Michael holds a degree in Full Stack Web Development from 4Geeks Academy, an Associates degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.
This person is not in the org chart
This person is not in any teams
This person is not in any offices