Benjamin Thumm

Benjamin Thumm is an experienced professional specializing in dispute resolution and fraud analysis, currently serving as a Dispute Analyst II at Sift since September 2022. In this role, Benjamin conducts research on chargeback disputes, investigates fraudulent transactions, and ensures timely data validation. Prior experience includes roles as a Disputes Operations Specialist at Atlas, where improvements to dispute resolution processes and chargeback policies were implemented, and as a Risk and Escalations Specialist at Chime, where complex dispute cases were analyzed. Additional experience encompasses event coordination and customer service roles across various companies, including a background in business development and marketing within the events industry. Benjamin holds a Bachelor's Degree in Parks, Recreation and Leisure Studies from Illinois State University.