Kim Koga is a seasoned professional with extensive experience in solutions engineering, technical support, and documentation across multiple companies, including Sift and Zesty.io. Currently serving as a Sr Solutions Engineer at Sift since June 2021, Kim's responsibilities involve mentoring support team members, managing customer issues, and overseeing onboarding initiatives. Previous roles encompass managing privacy processes, training teams, and leading technical support efforts, with a strong emphasis on documentation and customer enablement. Kim also has a diverse freelancing background in editing and writing, complemented by a solid educational foundation with an MFA from the University of Notre Dame and a BA from California State University San Marcos.
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