Jaba Mitra is a Senior Customer Experience Manager specializing in Enterprise Account Management at Sify Technologies Limited, where they have been instrumental in building customer partnerships and ensuring high retention rates since 2016. With 16 years of experience in Enterprise Account Management and Business Development, Jaba is ITIL and AWS Certified, demonstrating a customer-centric approach throughout their career. They previously held positions as a Senior Manager at Sistema Shyam Teleservices Ltd and Head of Customer Care and Logistics Operations at Asurion India Pvt Ltd, focusing on strategic planning and team development. Jaba holds an MBA in Customer Relationship Management from ISBM Hyderabad and is pursuing a Bachelor of Arts in Sociology.
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