Jaideep Yadav is a seasoned IT professional with 15 years of experience in infrastructure management and service delivery, currently serving as a Senior Manager at Sify Technologies Limited. Previously, Jaideep held various roles, including IT Helpdesk Analyst at NetConnectGlobal and IT Service Desk Lead at IBM, where they implemented ITIL processes and improved customer satisfaction ratings. Jaideep's expertise encompasses data center operations, incident management, and vendor relations, emphasizing a strong customer-centric approach and strategic management of technical initiatives. They hold a Bachelor of Arts degree from Maharshi Dayanand University Rohtak.
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