Simon Cooper is an experienced Director of Customer Success actively exploring leadership roles in this field. They have held senior positions at Salesforce, where they managed a $7.4M ARR portfolio, achieving a remarkable 98% customer retention and 115% net revenue retention. As the founder of SF Cooper, Simon develops strategic content and resources for Customer Success professionals, focusing on post-sales growth and AI workflows. Their previous roles include leadership positions at Dataiku and Affinio, where they drove significant growth and client satisfaction across various sectors. Simon holds a BA in Business Studies from the University of Plymouth.
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