Zen J.

Zen J. has over 18 years of experience in technical support and engineering roles across various prominent companies. Currently serving as a Senior Technical Support Manager at Sigma since September 2025, Zen previously held the position of Cloud Support Engineering Manager at Thought Machine, where significant contributions included migrating the global team to a follow-the-sun on-call model. Zen's extensive career at Google spanned from 2012 to 2021, with roles ranging from Corporate Operations Engineer in Telecom Infrastructure to Tech Support, highlighting expertise in remote work processes, telecom system outage management, and IT support for various operating systems. Earlier experience includes a Senior Software Analyst position at HSBC Global Technology Brazil, a Linux System Administrator role at Ecom Tecnologia, and system development work at Sindicombustiveis - PR. Educational credentials include an Associate's degree in Computer Systems Networking and Telecommunications from FIAP and a Tecnologo in Aviation/Airway Management and Operations from Universidade Tuiuti do Paraná.