Lee James is currently a Universal Control Lead at Sigma Connected, where they oversee Real-Time Monitoring operations within the Workforce Management space, ensuring efficient service levels across multiple campaigns. With previous roles at Foundever and Teleperformance, Lee specializes in optimizing workforce management processes and has a strong background in analyzing data to enhance operational stability. They have also served as a Junior Data Analyst at Grove Group and held various positions in customer service. Lee's education includes a Practical Phase 1 in Boilermaking from Northlink College.
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