Sean Murray is a Workforce Optimisation Lead at Sigma Connected Group since September 2022, responsible for maintaining WFM software configuration, developing documentation, and training materials, while acting as a referral point for best practices and shift design in collaboration with the Planning team. Prior to this role, Sean served at Equiniti from February 2010 to September 2022, holding titles such as Real Time and Scheduling Analyst, where responsibilities included monitoring work queue performance and advisor activity, Customer Experience Centre Team Leader, focusing on performance and team motivation, and Customer Service Representative, addressing customer inquiries and providing feedback for improvement. Sean holds three A-Levels from Bournville College and eight GCSEs from Shenley Court School, with expertise in English Language, Media Studies, and various fields related to customer service and operational efficiency.
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