William Peterson

William Peterson is a seasoned technical support professional with over 20 years of experience in the industry. Currently, William serves as a Help Desk Technician II at Silverado Technologies since May 2018. Prior experience includes roles as a Support Agent at E-Junkie, where William provided technical assistance and contributed to the company blog, and at Intuit, supporting both the Accountant team and the training department. William began the career at Simutek as a Service Department Representative, focusing on Mac troubleshooting and preparing devices for resale. William holds a Bachelor of Arts degree in Art and Anthropology from the University of Arizona.