Jake Duncan

Jake Duncan is the Head of Customer Excellence at FLOYT Mobility and a co-founder of Pressure Consulting. With a solid background in the internet industry, they have demonstrated expertise in negotiation, coaching, sales, communication, and management. Jake previously served as the Director of Operations at Sitel and held various leadership roles at trivago, where they established the company's first Customer Success team and managed a customer service department serving over 41,000 clients. They hold a Bachelor’s Degree in Sports Studies and Development from The University of Salford and graduated with an MBA in 2021.