Garan Thomas

Garan Thomas is a skilled Senior Desktop Support Engineer at Simbec-Orion since January 2019, overseeing a support team that aids over 400 end users through technologies such as SysAid, Net2 access control, VMWare Horizon, and TeamViewer. Prior to this role, Garan served as a Desktop Support Engineer, where project management and the implementation of a SysAid service desk system were key responsibilities. Garan's experience includes a position as a Service Desk Technical Analyst at CGI, where first-line technical support was provided for various contracts, including secure government projects, while adhering to ITIL and ISO9001 standards. Garan holds a Bachelor of Technology (BTech) degree in Information Technology from Coleg Y Cymoedd, obtained from 2015 to 2017.